Customer Success Manager
Job Summary
Managing a portfolio of dealership clients, the full-time remote Customer Success Manager will oversee client relationships, coordinate projects, and ensure timely delivery of commitments while guiding clients through analytics and tracking results.
Key responsibilities
- Serve as the lead point of contact for assigned dealer accounts from onboarding through ongoing management
- Monitor and interpret KPIs, flagging performance issues and tracking resolutions
- Maintain detailed CRM records and respond to dealer inquiries within one business hour
Required qualifications
- 2+ years in customer success, account management, or automotive advertising
- Must have automotive marketing experience
- Familiarity with Google Analytics, Google Ads, Meta Ads, and CRM systems
- Strong time management skills and high follow-through
- Professional appearance and presence during virtual and in-person meetings
Complete Job Description
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