Customer Success Manager
Job Summary
Owning and growing publisher relationships, the full-time remote Customer Success Manager will onboard new newsletters, activate them across the Marketplace and Ad Network, and drive revenue growth through strategic account management and performance analysis.
Key responsibilities
- Guide new publishers through onboarding and educate them on monetization opportunities and best practices
- Act as the main point of contact for a portfolio of publisher accounts, focusing on revenue growth and performance monitoring
- Collaborate with cross-functional teams to streamline processes and deliver successful campaigns
Required qualifications
- 2+ years of experience in customer success, account management, or publisher development, preferably in AdTech or digital advertising
- Experience onboarding publishers onto platforms, including technical setup
- Proven track record of growing existing accounts and managing relationships across SMB and enterprise levels
- Strong understanding of ad tech fundamentals and sales acumen for negotiating deals
- Experience with CRMs and analytical skills to interpret data and drive strategic recommendations
Complete Job Description
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