Customer Success Manager

Job Summary

Owning the ongoing success of a full book of business, the full-time hybrid Customer Success Manager will manage onboarding through renewal, ensuring accounts realize measurable value and fostering durable partnerships through relationship management, product adoption, and account growth.

Key responsibilities

• Serve as a trusted advisor, guiding accounts toward renewal by understanding their workflows and goals
• Drive product adoption through user communications and customized onboarding, while configuring customer environments as needs evolve
• Identify and pursue expansion opportunities within accounts, collaborating with Sales and leadership to close deals

Required qualifications

• 4-6 years of experience in customer success, account management, or client services with a focus on renewals and expansion
• Experience with government agencies or regulated industries is preferred but not required
• Strong communication skills, with a focus on building trust and managing complex relationships
• Detail-oriented and committed to delivering quality customer value
• Experience supporting SaaS software is a plus