Customer Success Manager

Job Summary

To support a growing organization, the full-time remote Customer Success Manager will be responsible for client adoption, retention, and upselling while fostering strong relationships and ensuring customers realize value from the GoFan platform.

Key responsibilities

• Act as the customer advocate, providing internal feedback to enhance service delivery
• Manage all post-sale activities through relationship-building and product knowledge
• Track accounts to identify churn risks and engage proactively to mitigate them

Required qualifications

• 3+ years of experience in customer success or a similar role
• Background in account management and/or sales is preferred
• Proven track record of delivering value to clients
• Strong understanding of value drivers in recurring revenue business models
• Analytical mindset with a commitment to continuous learning and improvement