Customer Success Manager
Job Summary
Owning a book of mid-market agency accounts, the full-time Customer Success Manager will manage post-onboarding handoffs, drive platform adoption, and ensure customer renewals while working remotely within the US.
Key responsibilities
- Serve as the primary point of contact for agency accounts, overseeing their journey from onboarding to renewal
- Drive adoption of the platform by aligning agency workflows with product capabilities
- Monitor account health and collaborate cross-functionally to translate customer feedback into actionable insights
Required qualifications
- 3-5 years of experience as a Customer Success Manager in a B2B SaaS environment, with a focus on mid-market or SMB accounts
- Proven track record of cross-functional collaboration with Product, Engineering, Support, and Sales teams
- Experience in managing renewals and identifying expansion opportunities
- Ability to adapt and thrive in a dynamic startup environment
- Familiarity with insurance or insurtech agency operations is a plus
Complete Job Description
The complete job description is available to members. Premium membership includes:
Full access to 38,952 remote jobs from human-vetted companies, updated daily
Resume Builder - AI-powered tool to craft, enhance, and tailor your resume to a specific job
Twice-monthly live group coaching and the full Remote Career Center
20% member discount on Career Services
Backed by a 30-day money-back guarantee
Company Company Name
Headquarters Headquarters
Founded Founded
Website
The company description is available to members. Go Premium for full access to every job and company profile in our remote jobs database, backed by a 30-day money-back guarantee.
