Customer Success Manager
Job Summary
Building trusted relationships with enterprise customers, the full-time remote Customer Success Manager will manage post-sales activities, develop Customer Success Plans, and drive product adoption to ensure clients maximize their investment in Atlassian solutions across multiple Americas timezones.
Key responsibilities
- Develop trusted advisor relationships with C-Suite executives and global teams to ensure customer success and value realization
- Collaborate with account teams to create and execute Customer Success Plans, including regular check-ins and Executive Business Reviews
- Engage customers to mitigate churn through early risk identification and provide feedback to improve service delivery
Required qualifications
- 3-7 years of experience in Customer Success or account management with enterprise SaaS products
- Proven track record of establishing trusted advisor relationships with customers
- Experience using Success Plans and Business Reviews to align business strategy and success metrics
- Understanding of Jira, Confluence, and JSM end-user use cases and configurations
- Familiarity with CRM tools such as Gainsight and Salesforce, as well as BI tools like Tableau
Complete Job Description
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