Customer Success Manager

Job Summary

As a full-time remote Customer Success Manager, the successful candidate will serve as a strategic advocate for a portfolio of automotive dealers, ensuring customer satisfaction and retention by maximizing the value of software and data solutions while collaborating across teams to enhance the overall customer experience.

Key responsibilities

• Act as the primary point of contact for assigned customers, developing strategies to retain clients and prevent churn
• Proactively monitor customer product usage and develop renewal and growth plans in partnership with Sales
• Collaborate cross-functionally to resolve customer issues and improve internal processes for enhanced service delivery

Required qualifications

• Minimum three years of F&I or Sales Management dealership experience or five years of related automotive vendor experience
• Strong relationship-building skills with the ability to engage senior decision-makers
• Analytical mindset to interpret data for driving action and decision-making
• Experience with subscription-based data products and services is desirable
• Demonstrated problem-solving ability and comfort navigating ambiguity