Customer Success Manager

Job Summary

Serving as a trusted advisor to clients, the full-time remote Customer Success Manager III will enhance customer satisfaction and retention by developing tailored success strategies, leading escalation management, and coordinating resources across internal teams.

Key responsibilities

• Build and maintain strong relationships with assigned customers to deliver a best-in-class experience
• Leverage data-driven insights to present actionable recommendations and assess customer outcomes
• Act as a strategic liaison between customers and internal teams to facilitate product adoption and resolve issues

Required qualifications

• Bachelor's degree or equivalent experience in healthcare technology, clinical support, or pharmacy operations
• At least 6 years in a customer-facing role within complex healthcare settings
• Proven ability to manage multiple client engagements simultaneously
• Experience in developing Joint Success Plans with measurable goals
• Strong business acumen with a consultative approach to linking product value to customer objectives