Customer Success Manager

Job Summary

Owning the commercial and strategic health of a portfolio of accounts, the full-time remote Customer Success Partnership Manager will build relationships with key stakeholders, manage account renewals, and drive expansion opportunities while collaborating closely with the Customer Success Team.

Key responsibilities:

• Manage the day-to-day commercial and strategic health of accounts, fostering trusted relationships with budget holders and decision-makers
• Conduct quarterly business reviews and roadmap discussions to articulate the partnership's direction and renewal timelines
• Collaborate with the Customer Success Team to ensure seamless account support and strategy alignment

Required qualifications:

• 3-6 years of experience in customer success, account management, or client-facing roles, preferably in SaaS or marketing tech
• Proven track record of managing renewals and growing accounts with strong communication and presentation skills
• Experience in maintaining organized account documentation that is reliable for clients and internal teams
• Familiarity with subscription-based business models and interest in generative AI's impact on marketing
• Ability to think strategically about account management and stakeholder relationships beyond technical details