Customer Success Manager
Job Summary
Managing a portfolio of 100-200 named accounts, the full-time remote Customer Success Manager will drive customer adoption of the IoT platform, ensuring clients achieve measurable business value while collaborating cross-functionally to address technical challenges.
Key responsibilities
- Ensure customers increase the safety, efficiency, and sustainability of their operations using the IoT platform
- Compose joint success plans with customers, outlining their objectives, metrics, and timelines
- Conduct workshops to understand customer operations and recommend workflow changes to maximize product value
Required qualifications
- 2 - 4+ years of experience in customer success, account management, sales, or strategic consulting, preferably in Enterprise SaaS
- Experience supporting or working with technical products
- Proven track record of building trust and communicating effectively with diverse stakeholders
- Bachelor's degree from a 4-year institution
- Experience using AI tooling to drive efficiency and outcomes
Complete Job Description
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