Customer Success Manager

Job Summary

To enhance community engagement and product adoption, the full-time Customer Success Manager will remotely manage customer communities for Apollo and VERSO, run educational programs, and drive module attachment across a large base of public library clients.

Key Responsibilities

• Build and engage the Apollo and VERSO customer communities, running programs like release walkthroughs and office hours
• Serve as the product expert, owning release communication and education for assigned product lines
• Design and implement low-touch, high-engagement programs to reach the entire customer base effectively

Required Qualifications

• Three to five years of experience in customer success, community management, or customer education within B2B SaaS
• Demonstrated experience in building or managing a customer community, such as forums or user groups
• Experience designing and executing one-to-many programs with measurable outcomes
• Strong written communication skills and the ability to engage a large audience
• Commercial literacy, understanding the relationship between engagement, adoption, and retention