Customer Success Manager
Job Summary
Focused on building client loyalty, the full-time Large Market Customer Success Manager will manage customer renewals, upsell opportunities, and training sessions while working remotely from Pleasant Grove, UT.
Key responsibilities
- Own the customer's renewal, usage, and adoption of product features
- Identify and execute account expansions, feature upsells, and cross-sales
- Deliver training sessions and monitor client usage to improve product adoption
Required qualifications
- 3+ years of Enterprise Customer Success experience in a SaaS or software company
- Proven ability to manage a large portfolio of clients with strong task and time management skills
- Experience in upselling and expanding a book of business
- Results-driven mentality with a bias for speed and action
- Knowledge of Salesforce is a plus
Complete Job Description
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