Customer Success Manager
Job Summary
As the strategic owner of complex enterprise hotel groups, the full-time remote Customer Success Manager will manage deployments, expansions, and adoption initiatives to ensure measurable value and long-term partnerships with global strategic accounts.
Key responsibilities
- Maintain long-term executive and operational relationships with assigned global strategic accounts
- Coordinate with Implementation Manager and Sales to align work streams with customer goals and drive account success
- Conduct regular executive business reviews, providing insights and identifying opportunities for deeper partnership
Required qualifications
- BA/BS degree
- 5+ years in Enterprise Customer Success, Account Management, or Strategic Consulting, preferably in hospitality technology or SaaS
- Proven ability to manage complex, multi-stakeholder enterprise accounts
- Strong executive communication skills with the ability to influence C-level stakeholders
- Experience in strategic planning and account growth within global or multi-property enterprises
Complete Job Description
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