Customer Success Manager

Job Summary

Owning the post-sale lifecycle for assigned accounts, the full-time Customer Success Manager will build strong client relationships, drive retention strategies, and identify growth opportunities while working remotely.

Key Responsibilities

• Build and maintain strong relationships with key stakeholders, acting as a trusted advisor to maximize client satisfaction and value realization
• Own the entire post-sale lifecycle, ensuring timely contract renewals and implementing strategies to mitigate churn risks
• Identify and execute upselling and cross-selling opportunities by leveraging deep knowledge of clients' business needs and product offerings

Required Qualifications

• 4-7 years of experience in customer success, account management, or client-facing sales roles within a SaaS B2B environment
• Proven ability to build long-lasting client relationships and provide value-added solutions in a consultative manner
• Experience in identifying revenue growth opportunities through upselling and cross-selling
• Strong communication skills, capable of effectively engaging with all organizational levels, including C-suite executives
• Ability to thrive in a dynamic environment, managing multiple priorities while maintaining a positive attitude