Customer Success Manager
Job Summary
Guiding enterprise customers through onboarding and value realization, the full-time remote Customer Success Manager will manage the post-implementation journey, ensuring adoption and optimization of SaaS solutions while serving as a trusted advisor to clients.
Key Responsibilities
- Own the post-implementation customer journey, focusing on onboarding, adoption, retention, and value realization
- Lead onboarding and post-go-live programs that align stakeholders and facilitate success planning and transition
- Advise customers on CLM best practices and drive adoption while monitoring health and engagement indicators
Required Qualifications
- 5+ years in Customer Success, Professional Services, or a similar B2B SaaS customer-facing role
- Experience leading enterprise onboarding and post-go-live adoption for complex SaaS solutions
- Practical CLM experience or substantial experience with legal, procurement, or contract-driven processes
- Strong knowledge of the SaaS customer lifecycle, including risk management and retention
- Ability to lead strategic conversations with executive and technical stakeholders
Complete Job Description
The complete job description is available to members. Premium membership includes:
Full access to 41,849 remote jobs from human-vetted companies, updated daily
Resume Builder - AI-powered tool to craft, enhance, and tailor your resume to a specific job
Twice-monthly live group coaching and the full Remote Career Center
20% member discount on Career Services
Backed by a 30-day money-back guarantee
Company Company Name
Headquarters Headquarters
Founded Founded
Website
The company description is available to members. Go Premium for full access to every job and company profile in our remote jobs database, backed by a 30-day money-back guarantee.
