Customer Success Manager

Job Summary

To ensure clients maximize their value from products and services, the full-time remote Customer Success Manager will serve as the primary contact for a portfolio of clients, guiding them through onboarding, product adoption, and long-term success while fostering strong relationships and addressing challenges proactively.

Key Responsibilities

• Build strong relationships with assigned customers, delivering a consistent and responsive experience from onboarding through ongoing account management
• Guide newly onboarding customers through structured workflows, including project coordination, milestone tracking, and timely follow-ups
• Monitor customer health and product adoption, identifying retention risks and opportunities to enhance the customer experience

Required Qualifications

• Bachelor's degree in business, marketing, or a related field, or equivalent experience
• 2+ years of experience in a customer-facing role, preferably as a Customer Success Manager or Account Manager
• Experience in a B2B environment, particularly with high-value enterprise customers
• Previous experience supporting customer onboarding and implementation in a SaaS or technology environment
• Familiarity with the tour operator/travel industry in a customer success or support role is preferred