Customer Success Manager
Job Summary
To support ELSA's continued growth in Thailand, the full-time remote Customer Success Manager will manage a portfolio of B2B clients, ensuring successful onboarding, driving product adoption, and supporting renewals and upsell opportunities while also engaging in business development activities in the Thai market.
Key Responsibilities:
- Take ownership of a portfolio of strategic customers, ensuring high engagement, retention, and satisfaction
- Partner with the Sales team to develop account strategies that drive upsell and renewal success
- Build a pipeline of new B2B opportunities in Thailand and execute outreach strategies to support market expansion goals
Required Qualifications:
- Fluency in Thai and English; additional language skills are a plus
- 3+ years of experience in Customer Success, Account Management, Consulting, or Sales, preferably within SaaS or EdTech
- Strong interpersonal skills with the ability to build trusted relationships at senior levels within large organizations
- Experience working across cross-functional teams (Sales, Product, Marketing)
- A strategic thinker with a data-driven mindset and a passion for coaching and mentoring others
Complete Job Description
The complete job description is available to members. Premium membership includes:
Full access to 41,849 remote jobs from human-vetted companies, updated daily
Resume Builder - AI-powered tool to craft, enhance, and tailor your resume to a specific job
Twice-monthly live group coaching and the full Remote Career Center
20% member discount on Career Services
Backed by a 30-day money-back guarantee
Company Company Name
Headquarters Headquarters
Founded Founded
Website
The company description is available to members. Go Premium for full access to every job and company profile in our remote jobs database, backed by a 30-day money-back guarantee.
