Customer Success Manager
Job Summary
To support the US Public Sector, the full-time remote Strategic Customer Success Manager will manage customer relationships, develop success plans, and drive operational efficiency for cities, states, and educational institutions using the IoT platform.
Key responsibilities
- Ensure customers enhance safety, efficiency, and sustainability through the IoT platform
- Compose joint success plans with customers to outline objectives and timelines
- Conduct workshops to recommend workflow changes and maximize product usage
Required qualifications
- 5+ years of experience in a senior Customer Success, account management, or strategic consulting role
- Experience supporting or working with technical products
- Proven track record of building trust and communicating effectively with diverse stakeholders
- Bachelor's degree from a 4-year institution
- Experience serving large-scale solutions for Public Sector organizations is preferred
Complete Job Description
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