Customer Success Manager

Job Summary

Owning a portfolio of Enterprise accounts, the full-time remote Customer Success Manager will build proactive strategies in collaboration with Sales to enhance customer retention and expansion through measurable value delivery and strategic relationship management.

Key responsibilities

• Develop and implement SMART success plans with clients to track progress and demonstrate value
• Identify and mitigate risks in customer engagement, collaborating closely with Sales and Renewal Management
• Proactively manage account strategies and drive expansion conversations to enhance customer relationships

Required qualifications

• 3-5 years of recent experience in B2B SaaS Customer Success or Account Management, particularly in enterprise environments
• Proven ability to create and manage outcome-oriented strategies with measurable goals
• Experience with proactive risk identification and management in customer accounts
• Strong understanding of complex product offerings and ability to communicate their value effectively
• Familiarity with tools such as Gainsight, Salesforce, or PowerBI is advantageous