Customer Success Manager
Job Summary
Focused on enhancing customer value, the full-time Customer Success & Solutions Manager will manage the customer journey from late-stage sales through onboarding, adoption, and ongoing growth while working remotely.
Key Responsibilities
- Support the Sales Process by demonstrating product capabilities and assisting prospects with evaluations
- Lead Onboarding & Adoption by guiding customers through training and configuration to drive long-term engagement
- Coordinate Implementations & Integrations by collaborating with customers and internal teams on implementation activities
Required Qualifications
- 3+ years of customer-facing experience in Customer Success, Solutions Consulting, or related roles
- Experience with SaaS or digital products in a customer-facing capacity
- Proficient in delivering product demonstrations and customer training sessions
- Technical aptitude to understand integrations, data flows, and APIs
- Strong communication and project management skills to handle multiple customers and priorities
Complete Job Description
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