Customer Success Manager
Job Summary
To enhance customer retention and satisfaction, the full-time salaried Customer Success Manager will manage the post-onboarding experience for a portfolio of medium to large healthcare practices, focusing on building relationships, driving feature adoption, and ensuring overall customer health in a remote setting.
Key responsibilities
- Own the post-sale relationship for assigned customers, conducting regular success check-ins and consulting on product usage
- Guide customers through complex questions and workflow optimization to support growth and account health
- Collaborate with internal teams to advocate for customer needs and share insights for improving the customer experience
Required qualifications
- 3+ years of experience in Customer Success, Account Management, or Relationship Management within a SaaS or technology-driven environment
- Experience in health tech, including EHRs, practice management software, or healthcare SaaS
- Familiarity with technology platforms such as Notion, Slack, Gong, and ChurnZero or similar
- Proven ability to drive customer adoption, retention, and long-term success
- Strong problem-solving and consultative skills with comfort in cross-functional collaboration
Complete Job Description
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