Customer Success Manager

Job Summary

Focused on enhancing customer satisfaction, the full-time Customer Success Manager will manage relationships with enterprise and mid-market merchants, develop success plans, and drive growth in retention and revenue while working remotely.

Key responsibilities

• Continuously monitor and enhance the customer experience by identifying and addressing issues or opportunities for improvement
• Set and manage client expectations, developing detailed success plans and understanding project risks
• Act as a strategic partner for merchants, identifying opportunities to enhance their subscription programs

Required qualifications

• 3+ years of experience in customer success with enterprise-level accounts, preferably in a SaaS environment
• Experience in digital marketing, ideally within the Shopify ecosystem
• Strong project management skills with a focus on detail, timelines, and quality
• Effective collaboration skills to work with cross-functional teams
• Curiosity and eagerness to learn, with adaptability to change in a startup environment