Customer Success Manager
Job Summary
Driving measurable customer outcomes, the full-time remote Customer Success Manager will own the complete post-sale lifecycle for assigned customer portfolios, ensuring adoption, retention, satisfaction, and renewal readiness while leveraging AI for enhanced decision-making and operational quality.
Key Responsibilities
- Serve as the accountable owner for customer relationships, leading onboarding, adoption, and retention activities
- Develop and execute customer success plans that align customer goals with Empower's services and operational capabilities
- Collaborate with cross-functional teams to resolve customer challenges and improve service delivery
Required Qualifications
- 2-5 years of experience in Customer Success, healthcare operations, or specialty pharmacy roles
- Bachelor's degree in healthcare administration, life sciences, or equivalent experience
- Proficiency with Salesforce CRM and business intelligence tools like Tableau or Power BI
- Experience using analytics, risk models, or AI-driven tools preferred
- Proven success in coaching, training, and enablement abilities
Complete Job Description
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