Customer Success Manager

Job Summary

Managing a diverse portfolio of mid-market and emerging enterprise customers, the full-time remote Customer Success Manager will ensure successful adoption of the Isolation-powered Cloud Security Platform, drive product health, and foster long-term retention and growth.

Key Responsibilities

• Serve as the main point of contact for assigned accounts, conducting regular check-ins and Quarterly Business Reviews to align on security goals
• Drive product adoption by identifying underutilized features and providing targeted enablement sessions
• Manage the renewal process and identify upsell/cross-sell opportunities while maintaining accurate account data in CRM tools

Required Qualifications

• 3-6 years of experience in Customer Success, Account Management, or a technical client-facing role, preferably in B2B SaaS
• Bachelor's degree in a relevant field or equivalent practical experience
• Foundational understanding of cybersecurity concepts, including cloud and network security
• Experience with CRM software (Salesforce) and Customer Success tools (Gainsight) is preferred
• Proven ability to manage multiple accounts and prioritize tasks in a fast-paced environment