Customer Success Manager
Job Summary
Owning retention for mid-market and SMB customers, the full-time remote Scaled Customer Success Manager will manage renewal conversations, design engagement programs for contractors, and analyze health scores to enhance customer experience and reduce churn.
Key responsibilities
- Own gross revenue retention and renewal rates for assigned accounts
- Run the renewal calendar and handle renewal conversations for larger accounts
- Analyze health scores to identify at-risk contractors and promote successful ones as testimonials
Required qualifications
- 3+ years in customer success, renewals, or account management at a B2B SaaS company
- Experience managing a large book of accounts measured in hundreds
- Fluency in a customer success or marketing automation tool such as Intercom or HubSpot
- Proficiency in using AI tools for data analysis and campaign drafting
- Ability to conduct renewal conversations effectively with clients
Complete Job Description
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