Customer Success Manager

Job Summary

Building trusted relationships with enterprise customers, the full-time remote Customer Success Manager will guide clients through their Atlassian journey, ensuring product adoption and success while collaborating with account teams to develop strategic Customer Success Plans.

Key responsibilities

• Develop and maintain trusted advisor relationships with C-Suite executives and global teams to maximize customer value
• Manage post-sales activities through relationship-building and product expertise, ensuring customer satisfaction and success
• Identify risks and mitigate churn by collaborating with account teams and providing the Voice of the Customer feedback

Required qualifications

• 3-7 years of experience in Customer Success or account management with enterprise SaaS products
• Proven track record of establishing trusted advisor relationships with customers
• Experience using Success Plans to align business strategy and success metrics
• Understanding of Jira and Confluence use cases and configuration trade-offs
• Familiarity with CRM tools like Gainsight and Salesforce, as well as BI tools such as Tableau