Customer Success Manager

Job Summary

As a strategic partner to key enterprise customers, the full-time remote Customer Success Manager will own post-sales relationships, guiding clients from onboarding to full-scale AI deployment while ensuring they maximize value from the company's AI platform.

Key responsibilities:

• Own the post-sales relationship for a portfolio of enterprise accounts, serving as the primary point of contact from onboarding through renewal and expansion
• Build tailored success plans aligned to each customer's AI adoption goals, translating their business objectives into measurable outcomes
• Monitor adoption metrics and platform utilization, proactively identifying churn risks and developing mitigation plans in partnership with the account team

Required qualifications:

• 5-10+ years in Customer Success, Technical Account Management, or related enterprise-facing roles, ideally in AI/ML infrastructure or cloud computing
• Demonstrated ability to manage complex, multi-stakeholder accounts and build executive-level relationships
• Working knowledge of AI/ML workflows, large language models, or HPC infrastructure
• Proven track record of driving adoption, retention, and expansion within a technical enterprise product
• Bachelor's degree or equivalent experience in a technical or business field