Customer Success Manager
Job Summary
Managing a portfolio of district and school accounts, the full-time remote Customer Success Manager III will drive customer satisfaction and retention through strategic relationship management, proactive engagement, and collaboration with sales to identify growth opportunities.
Key responsibilities
- Develop and maintain strategic customer relationships to drive business results and ensure customer satisfaction
- Lead complex customer success initiatives and serve as the escalation point for accounts, addressing customer challenges and opportunities
- Collaborate with the sales team to identify upselling and cross-selling opportunities within customer accounts
Required qualifications
- 3-5 years of experience in Customer Success
- Strong understanding of the K-12 education competitive landscape
- Proven track record of meeting or exceeding goals and targets
- Excellent business development and negotiation skills
- Strong organizational and analytical skills
Complete Job Description
The complete job description is available to members. Premium membership includes:
Full access to 38,646 remote jobs from human-vetted companies, updated daily
Resume Builder - AI-powered tool to craft, enhance, and tailor your resume to a specific job
Twice-monthly live group coaching and the full Remote Career Center
20% member discount on Career Services
Backed by a 30-day money-back guarantee
Company Company Name
Headquarters Headquarters
Founded Founded
Website
Wikipedia Wikipedia URL
BBB URL BBB URL
The company description is available to members. Go Premium for full access to every job and company profile in our remote jobs database, backed by a 30-day money-back guarantee.
