Customer Success Manager

Job Summary

Driving client outcomes and revenue growth, the full-time remote Customer Success Manager will own a portfolio of publisher accounts, focusing on renewals, expansion, and strategic client engagement while ensuring strong platform adoption and performance.

Key responsibilities

• Own a book of business with accountability for renewals, upsell, and cross-sell within existing publisher accounts
• Serve as the primary point of contact for assigned accounts, leading client communications and strategic planning sessions
• Analyze campaign and platform performance to provide data-driven recommendations and identify optimization opportunities

Required qualifications

• 4-7+ years of experience in Customer Success, Account Management, or Publisher Partnerships
• Demonstrated ability to drive renewals and grow revenue within existing accounts
• Strong client-facing presence with the ability to influence stakeholders
• Experience managing multiple accounts with competing priorities
• Data-driven mindset with experience using CRM tools, preferably Salesforce