Customer Success Manager

Job Summary

Proactively managing a portfolio of customer accounts, the full-time remote Customer Success Manager will drive retention and revenue growth through relationship-building, strategic account planning, and collaboration with internal teams to deliver tailored solutions.

Key responsibilities

• Serve as the primary point of contact for assigned accounts, developing strong, long-term relationships and account plans
• Identify and execute opportunities for cross-selling and upselling additional programs and services to existing customers
• Analyze account performance and maintain accurate records using CRM tools, ensuring alignment with customer expectations and successful project delivery

Required qualifications

• Proven experience in account management or customer success (3+ years), preferably in SaaS or compliance industries
• Strong interpersonal skills with the ability to build trust and rapport with customers and stakeholders
• Demonstrated success in achieving revenue and retention targets through strategic account management
• Experience using CRM tools like HubSpot for tracking and reporting account activities
• Ability to manage multiple accounts effectively in a fast-paced environment