Customer Success Manager

Job Summary

To support the growth of a dynamic startup, the full-time Founding Customer Success Manager will build the customer success function, manage renewals and expansions, and foster relationships with key accounts in a remote setting.

Key responsibilities

• Build lasting relationships with developers and decision-makers at major customer accounts
• Own renewals and expansion conversations, identifying new use cases and integrations
• Track customer health and growth while collaborating with Engineering to address customer needs

Required qualifications

• Experience in customer relationship management within a developer tools or technical SaaS environment
• Proven track record of owning renewals and achieving expansion results
• Familiarity with APIs, integrations, and technical use cases
• Ability to build trust with both technical users and executive stakeholders
• Strong organizational skills and a proactive approach to customer success initiatives