Customer Success Manager
Job Summary
Owning a portfolio of approximately 50-75 SMB accounts, the full-time Customer Success Manager will drive onboarding, adoption, and renewal efforts while working remotely to ensure customer success and satisfaction through scalable processes and data-driven insights.
Key responsibilities
- Manage customer onboarding and monitor adoption milestones to ensure timely value realization
- Identify expansion opportunities and renewal risks, escalating as necessary to the CSM Manager
- Utilize data and AI tools to track customer health and suggest process improvements
Required qualifications
- 1-3 years of experience in customer success, account management, or related fields, preferably in SaaS, HR, or payroll
- Experience managing high-volume, transactional workloads with SMB customers
- Proficiency in Salesforce, with familiarity in Zendesk and NetSuite considered a plus
- Comfortable using AI-enabled tools for customer success and adoption tracking
- Data-driven mindset for analyzing customer usage and adoption metrics
Complete Job Description
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