Customer Success Manager

Job Summary

Owning the post-purchase relationship with buyers, the full-time remote Customer Success Manager will manage onboarding, account health, and retention efforts while building the Customer Success function from the ground up.

Key responsibilities

• Oversee the onboarding process for new buyers, ensuring they understand how to effectively work leads
• Manage high-value accounts with regular check-ins and develop a health-scoring model to identify at-risk accounts
• Act as the escalation point for buyer complaints, coordinating with various teams to resolve issues effectively

Required qualifications

• 2+ years in Customer Success, Account Management, or Retention in a high-volume environment
• Proven track record of ownership over retention or churn metrics, with demonstrable results
• Comfortable working with data, including basic SQL or strong BI tool fluency
• Experience building processes from scratch, such as onboarding flows or health-score models
• C1 level written and spoken English, with experience in customer-facing roles