Customer Success Manager
Job Summary
As the first Customer Success Manager, this full-time remote role will manage customer onboarding, provide technical support, and build strong relationships with key stakeholders to ensure customer satisfaction and retention during US East Coast working hours.
Key Responsibilities
- Lead the onboarding process for new customers and conduct tailored product training sessions
- Provide technical support, troubleshoot issues, and collaborate with the engineering team for complex problem resolution
- Develop and execute customer success plans, monitor customer health metrics, and drive renewals and upselling opportunities
Required Qualifications
- 5+ years of experience in customer success within a B2B SaaS environment
- Strong technical aptitude and proficiency in customer success software and CRM tools (e.g., HubSpot, Salesforce)
- Understanding of PRM solutions and the SaaS business model
- Exceptional command of English, both written and spoken
- Highly organized with a customer-centric mindset and ability to manage multiple priorities
Complete Job Description
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