Customer Success Manager

Job Summary

Seeking an experienced Customer Success Manager to work remotely in a full-time capacity, responsible for managing strategic enterprise customer relationships, driving retention, and ensuring successful outcomes from Skillsoft solutions.

Key responsibilities:

• Serve as a strategic advisor to enterprise customers, aligning Skillsoft solutions with workforce and business transformation priorities
• Develop and execute customer success plans that drive measurable business outcomes and ensure renewal readiness
• Build and maintain trusted relationships with executive sponsors and key stakeholders to facilitate customer engagement and growth

Required qualifications:

• 5+ years of experience in Customer Success, Sales, or Professional Services with a Bachelor's Degree in business, education, or a related field
• Proven track record of managing complex customer relationships and delivering measurable results within enterprise organizations
• Solid understanding of the digital learning industry and the ability to articulate its benefits to various business levels
• Demonstrated ability to analyze data and translate insights into strategic recommendations
• Experience with Salesforce CRM and data-driven storytelling tools is preferred