Customer Success Manager
Job Summary
Managing a portfolio of global customers, the full-time Associate Customer Success Manager will perform adoption analysis, facilitate value realization activities, and drive customer advocacy while working remotely, preferably in the Eastern or Central Time Zone.
Key responsibilities
- Conduct detailed adoption analysis and engage customers in joint planning to enhance product utilization
- Lead value realization activities, including stakeholder alignment and roadmap reviews
- Resolve technical issues efficiently by collaborating with internal teams to ensure customer satisfaction
Required qualifications
- Bachelor's degree or equivalent hands-on experience
- 2-4 years of experience in a customer-facing role such as Customer Success, Sales, or Technical Support
- Proven ability to build trust and credibility with diverse stakeholders
- Strong proficiency in Salesforce and Microsoft tools (Outlook, Word, Excel, PowerPoint)
- Experience with SaaS/cloud solutions, particularly in CLM or CPQ, is highly desirable
Complete Job Description
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