Customer Success Manager
Job Summary
Proactively managing a portfolio of clients, the fully remote Customer Success Manager will drive customer value realization, oversee account strategies, and maintain strong relationships with operational leaders to ensure measurable ROI from Smartlinx solutions.
Key Responsibilities
- Identify and drive opportunities for customers to achieve greater value and measurable ROI from Smartlinx products
- Execute account strategies by translating strategic goals into actionable plans and maintaining ongoing customer cadence
- Monitor customer health and engagement, addressing risks early and ensuring commitments are met for successful outcomes
Required Qualifications
- Bachelor's degree or equivalent professional experience preferred
- 3 to 5 years of experience in Customer Success, Account Management, or related customer-facing roles
- Experience in supporting customer adoption, engagement, and ongoing account management programs
- Proficiency in using CRM platforms such as Salesforce or similar systems preferred
- Interest in developing toward a future Strategic Account Manager role
Complete Job Description
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