Customer Success Manager

Job Summary

Managing relationships with a portfolio of advertising partners, the full-time Customer Success Manager will support advertisers in onboarding, launching, and optimizing their campaigns on a remote basis while driving long-term growth and enhancing the advertiser experience.

Key responsibilities

• Own relationships with advertising partners, serving as their primary point of contact
• Guide advertisers through onboarding and campaign launches to ensure strong adoption of ads products
• Analyze campaign performance and provide actionable recommendations to improve outcomes

Required qualifications

• 5-10+ years of experience in digital advertising, account management, customer success, or a related client-facing role
• Experience managing advertiser or agency relationships in a platform, publisher, or adtech environment
• Proficiency in interpreting performance data and translating insights into strategic recommendations
• Experience with data querying (e.g., SQL, advanced Excel/Google Sheets)
• Ability to communicate effectively with both technical and non-technical stakeholders