Customer Success Manager
Job Summary
Owning the customer lifecycle for mid-market and enterprise clients, the full-time contract Customer Success Manager will drive onboarding, product adoption, and retention while building strong relationships to ensure long-term success remotely.
Key responsibilities
- Lead onboarding processes to ensure fast time-to-value for customers
- Monitor account health, identify risks, and drive renewals to reduce churn
- Act as the voice of the customer, providing feedback to improve product experience and engagement
Required qualifications
- 2+ years in Customer Success, Account Management, or similar roles
- Experience with SaaS products and managing customer lifecycles
- Proven ability to manage relationships and drive customer outcomes
- Experience onboarding and supporting mid-market or enterprise customers
- Fluency in written and spoken English
Complete Job Description
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