Customer Success Manager

Job Summary

To support a growing SaaS and HaaS customer base, the full-time remote Loss Prevention Success Manager will ensure customer satisfaction and retention by managing onboarding, account relationships, and value realization for clients.

Key responsibilities

• Guide new customers through implementation and setup, establishing success expectations and milestones
• Serve as the primary contact for a portfolio of customers, proactively managing relationships and addressing their needs
• Monitor customer health and engagement, identifying risks and opportunities to enhance adoption and retention

Required qualifications

• 3+ years of experience in Customer Success or Client Services with B2B SaaS solutions
• Experience in retail loss prevention or asset protection
• Proven track record of executing effective onboarding, renewal, and retention strategies
• Strong organizational skills with a focus on accurate documentation of customer interactions and outcomes
• Ability to manage multiple customer accounts and projects simultaneously