Customer Success Manager
Job Summary
Owning a portfolio of enterprise accounts, the full-time Customer Success Manager will build trusted relationships, execute customer success plans, and drive product adoption while working in a hybrid remote environment.
Key responsibilities
- Build and maintain trusted advisor relationships with executive sponsors and IT leaders
- Lead regular Executive Business Reviews (QBRs) to demonstrate ROI and align on strategic goals
- Own renewal forecasting and proactively identify at-risk accounts to ensure high net revenue retention
Required qualifications
- 3+ years in a customer-facing Customer Success, Account Management, or Strategic Consulting role within B2B SaaS
- Proven track record managing complex enterprise accounts with multiple stakeholders
- Understanding of SAP and familiarity with Salesforce from a user or admin perspective
- Experience in manufacturing, distribution, or high-tech industries related to Order-to-Cash or Quote-to-Cash processes
- Strong analytical skills with the ability to build and present data-driven business cases
Complete Job Description
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