Customer Success Manager

Job Summary

Owning a portfolio of Enterprise accounts, the full-time Customer Success Manager will proactively develop outcome-driven strategies in a remote setting to ensure customer retention, expansion, and measurable value delivery through collaborative goal setting and relationship management.

Key responsibilities

• Develop and implement SMART success plans with Enterprise customers, tracking progress and ensuring accountability
• Collaborate with Sales counterparts to create and execute strategic account plans that drive retention and expansion opportunities
• Identify and mitigate risks by analyzing engagement patterns and stakeholder changes, ensuring proactive management of at-risk accounts

Required qualifications

• 3-5 years of recent experience in B2B SaaS Customer Success or Account Management, preferably in an enterprise environment
• Proven ability to develop and track SMART goals that align with customer objectives
• Experience in building proactive strategies in collaboration with Sales teams
• Strong analytical skills with the ability to interpret data and metrics to drive customer success narratives
• Demonstrated capability to manage multiple accounts effectively, ensuring no details are overlooked