Customer Success Manager
Job Summary
To support a growing client base, the full-time Customer Success Manager will onboard new clients, serve as their main point of contact, and ensure retention through proactive issue resolution, all while working remotely from the US, UK, or Canada.
Key responsibilities
- Onboard new clients and introduce them to services following the sales process
- Conduct regular client meetings and provide ongoing support and guidance
- Collaborate with internal teams to meet client goals and track performance metrics
Required qualifications
- 3+ years of experience as a Customer Success Manager, Account Manager, or Client Success Specialist in a marketing agency
- Strong understanding of digital marketing, SEO, and social media advertising
- Experience with tools such as GoHighLevel, Asana, and Slack
- Ability to manage challenging client situations with professionalism
- Highly proactive and detail-oriented with the ability to work independently
Complete Job Description
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