Customer Success Manager

Job Summary

Leading a team of 8 Customer Success Managers, the full-time Manager of Customer Success Enterprise will drive retention and expansion strategies for large strategic customers while fostering a culture of growth and excellence in a remote environment.

Key responsibilities

• Coach and develop Enterprise CSMs to enhance their performance and consultative skills
• Partner with CSMs to execute retention strategies and identify expansion opportunities
• Establish clear metrics and operational rigor to ensure accountability and precision in team operations

Required qualifications

• 3+ years of leadership experience in Customer Success or Account Management within a SaaS environment
• Proven success in leading Enterprise or Strategic accounts and managing large customers
• Strong coaching and people leadership skills to motivate and foster a collaborative culture
• Excellent business acumen with a deep understanding of SaaS metrics and customer health management
• High emotional intelligence and exceptional organization and project management capabilities