Customer Success Manager
Job Summary
Managing customer relationships remotely, the full-time Customer Success Manager will serve as a trusted advisor to mid-market clients, ensuring they achieve measurable success with Numerator's Promotions Intel platform while driving renewals and growth opportunities.
Key responsibilities
- Manage customer relationships post-onboarding to ensure clients achieve long-term strategic goals and maximize product value
- Drive product adoption and engagement through proactive outreach, training, and business reviews
- Collaborate with Sales and cross-functional teams to support renewals and identify growth opportunities within an assigned portfolio of approximately 30 clients
Required qualifications
- Bachelor's degree or equivalent experience
- 3+ years of relevant experience in Customer Success, account management, or a related client-facing role
- Experience in Brand Marketing, Market Research, or related fields
- Strong knowledge of the CPG and/or retail industry, including promotional data
- Proven analytical skills with the ability to interpret data and create compelling client stories
Complete Job Description
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