Customer Success Manager

Job Summary

Focusing on business development and customer retention, the remote Customer Success Manager will manage a portfolio of CommandLink customers, ensuring a positive customer experience through regular communication, quarterly business reviews, and strategic initiatives aimed at product cross-selling and upgrades.

Key Responsibilities:

• Cultivate a comprehensive understanding of CommandLink's products and support methodology
• Maintain regular communication with customers to align with their technology initiatives and enhance partnerships
• Implement strategic initiatives to identify opportunities for product cross-selling and manage sales cycles effectively

Required Qualifications:

• 4-year college degree or equivalent experience
• 3-5+ years of experience in enterprise customer account management, particularly in Cloud Communications and related services
• Proficiency in customer presentations, QBRs, and training webinars
• Strong skills in Excel, MS Office, and general computer software
• Self-motivated with a proven track record of exceeding sales and customer retention goals