Customer Success Manager

Job Summary

Focused on building and guiding customers through comprehensive dental marketing strategies, the full-time remote Customer Success Manager will manage a portfolio of clients, develop customer success strategies, and collaborate with cross-functional teams to drive customer satisfaction and retention.

Key responsibilities

• Manage a portfolio of managed services clients with sophisticated marketing strategies reliant on our products and services
• Develop and implement customer success strategies, processes, and best practices to ensure high levels of customer satisfaction and retention
• Collaborate with cross-functional teams to ensure a seamless customer experience and drive customer success

Required qualifications

• Bachelor's degree in Business, Marketing, or a related field
• 3-5 years of experience in customer success or account management roles within the SaaS or marketing/advertising industry
• Digital marketing knowledge, including SEO, social media, and PPC advertising
• Demonstrated ability to develop and execute customer success strategies that drive satisfaction and retention
• Familiarity with customer success platforms and tools, such as CRM systems