Customer Success Manager

Job Summary

Managing a portfolio of Mid-Market clients, the full-time remote Customer Success Manager will own post-onboarding relationships, drive account health and renewals, and advocate for customer needs while ensuring ongoing value realization from the Boulevard platform.

Key responsibilities

• Guide customers toward sustained value realization and long-term success with the Boulevard platform
• Proactively monitor account health and execute contract renewals to drive retention outcomes
• Build and maintain trusted relationships with customer stakeholders and identify opportunities for product adoption and upselling

Required qualifications

• 3+ years of experience managing a Mid-Market book of business, preferably in the salon, spa, or wellness industry
• Proven ability to independently manage complex, multi-location accounts with minimal oversight
• Strong business acumen with the ability to understand customer goals and identify risks early
• Effective emotional intelligence and communication skills to maintain trust and relationships
• Experience with mentoring or a clear interest in supporting newer Customer Success Managers