Customer Success Manager

Job Summary

To enhance customer satisfaction and support success initiatives, the full-time Customer Success Manager will serve as a liaison between customers and internal teams, coordinating issue resolution and facilitating onboarding processes while working remotely.

Key responsibilities

• Serve as a customer advocate by ensuring their needs are understood and aligned with business objectives
• Coordinate the resolution of customer concerns and escalations across multiple departments
• Support the onboarding experience for new customers to ensure a seamless transition and service delivery

Required qualifications

• 2-3 years of experience in Customer Success, account management, or a similar customer-facing role in an IT solutions or ERP software company
• Familiarity with ERP solutions and services, such as Acumatica or Sage Intacct
• Strong negotiation and conflict resolution skills
• Proven track record of managing and retaining customer relationships
• Ability to work effectively with multiple stakeholders across various levels of seniority and functions