Customer Success Manager

Job Summary

Managing the customer experience for strategic accounts, the full-time remote Customer Success Manager will guide clients through the deployment of the Nucleus platform, ensuring successful integration and operational use of vulnerability management solutions.

Key responsibilities

• Lead Go Live kickoff engagements and oversee the design and architecture of Nucleus deployments
• Manage stakeholders and project timelines for large, complex organizational transformation programs
• Collaborate with engineering and product teams to enhance the Nucleus platform and identify growth opportunities in strategic accounts

Required qualifications

• Proven experience managing large, complex accounts with intricate timelines and deliverables
• Understanding of security operations in large enterprises and the ability to learn traditional network vulnerability management
• Basic programming knowledge in Python and familiarity with scripting
• Ability to learn and apply the SANS Vulnerability Management Maturity Model
• Experience working with executives to understand the requirements for successful vulnerability management programs